Describe the context
State the solution, the area, the operation carried out and the expected result.
When you need help, you know where to start.
For clients with an active service we handle questions about usage, initial checks and the routing of technical requests within the agreed scope.
A complete request speeds up the reply.
The channel, the response times and the activities included depend on the service purchased and on the solution in use.
Attach useful information
Anonymised screenshots, the messages displayed and the steps already tried.
Get your request routed
The request is handled at functional level or passed to the technical contact.
Software support, not professional advice.
Support covers the use of the solution within the agreed scope. It does not replace tax, accounting, legal or technical advice reserved to qualified professionals.
We can help with
- Questions about features
- Checking the steps
- Collecting reports
- Technical routing
What not to send
- Personal credentials
- Special category data not required
- Documents without anonymisation
- Requests outside the active service
Share only what is needed.
Before sending screenshots or documents, remove credentials and any personal data that is not necessary. Always use the agreed channels.
More context. Less unnecessary data.
Send a clear and complete request.
For urgent matters or dedicated channels, use the contact details provided with your service.
Go to contact